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FAQ

  • Why does my CPAP equipment need cleaning?

    Virused or germs from your lungs, throat, or mouth can get into the CPAP mask or hose as you breathe in and out during sleep, or germs on your skin may get transferred to the CPAP mask or hose. Dust, mold, or other allergens may also get into the CPAP mask or hose.

    All types of CPAP devices need to be cleaned regularly so that these germs and contaminants do not grow inside of your machine and make you sick. Dust and dirt can also cause problems with the device, making it more likely to break or need replacement.

  • Is it worth invest in a cleaning machine?

    Using warm water, mask wipes or a toothbrush and dish soap will keep your mask clean enough night-to-night, but you need to do a thorough cleaning regularly to ensure your device keeps you healthy. Plus, sanitizing machines are much less time-consuming than hand cleaning. While the machines are an investment, you’ll get a great return with regular cleaning in the increased lifetime and health benefits of a CPAP cleaner!

  • Is the O3N device harmful to me or the environment?

    It is completely safe when used as directed, in an unoccupied space, such as our sanitizing bag or sealable tote. When it is concentrated within a sanitizing bag, it works as a sanitizing agent to kill live bacteria and any living particles things. And, when the sanitizing process is complete, the ozone will quickly dissipate when contacts with the air. Users should always follow the instructions and avoid direct exposure to O3.

  • Which CPAP mask and hose will work with my machine?

    All CPAP masks and CPAP tubing are made to a standard size. Because of this, you can choose any mask to use with your CPAP or BiLevel machine. You should choose your CPAP mask based on previous good experiences with a mask, a doctor's recommendation based upon your sleep study, or suggestions from CPAP providers who have experience in this field.

  • Why do I smell ozone while the CZ001 is running?

    First, please make sure the Clyn CZ001 lid is shut securely and that your CPAP cleaner and sanitizer is connected to the CZ001 securely. Some ozone molecules may escape into the air, but they will be so dispersed in the volume of air in the room, and will not pose a hazard.

  • Which CPAP device is easiest for people who travel often?

    The Clyn CZ001 CPAP device is an amazing solution for CPAP users who need a compact, travel-friendly machine. Weighing in at 0.5 pounds and standing only 4.3 inches tall, the Clyn CPAP device is conveniently small and lightweight, perfect for a suitcase or bedside table.

  • What if I don’t like the products that I buy from you? Can I send it back?

    Our only goal is for you to be a Happy Long-Term customer. We offer a 30-days Return & Exchange Policy:

    1. If a product gets damaged or was faulty upon a delivery - we offer 100% replacement.

    2. Timing: we have a 30-days Return & Exchange Policy, since the day item was received. 

    3. For returns, please email support@clyncare.com with the subject 'Returns' and include your order number, name and the reason for the return. We will provide the customer with instructions where to send returned goods.

    4. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

    5. When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund. 

    6. If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

  • Where could i track my order status?

    Usually, we will send you a shipping confirmation email with tracking details to your email address that you used to place your order, and you can tracking the order via "ORDER TRACKING" on our website directly.

  • How long dose it take for delivery?

    Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level. All packages will be shipped from US warehouse. Most packages are typically delivered within 3-7 working days (3-5 Business Day to USA/ CA)

  • How to use the Clyn machine?

    To use the equipment, first, plug your hose into the universal port inside the Clyn bag. Then, place your mask inside and seal the bag. Plug the outside port to the Clyn device and press the start button to start cleaning! The device takes about 30 minutes to clean.

  • Is your site secure? How do you handle secure transactions?

    Our site utilizes the highest level of encryption. Your credit card information is safe with us. Your information is passed through our website to an encrypted payment gateway. We do not keep or store your credit card information. We are merely given a code for authorization of your purchase, and we capture that authorization just prior to shipping your items for you. You card data is never kept in our system, nor is it seen or handled by our employees.